Here at Altimus, we are dedicated to customer satisfaction. Please read our terms and conditions laid out below to guarantee you enjoy your online experience with us at Altimus

Returns and Refunds

For the high street shops

We offer a 10 day money back guarantee to all our customers. If you return the items purchased to one of our stores within 10 days of purchase with a receipt and the items are returned in an unused and saleable condition, we will be happy to give you a refund.

Please note that products returned after 10 days, or products that are purchased at a discount price, can only be exchanged for a credit voucher that can be used in any of our stores (excluding the online shop).

Perishables, consumables and 'personal protection equipment' are not included in this guarantee.

Cheques can not be refunded.

This does not affect your statutory rights.

For the Online shop

We offer a 10 day money back guarantee for all online purchases from the day the goods are signed for by the customer. If you are unhappy with your goods, please send them back to us in an unused and saleable condition. They must arrive back to us within 13 days of you receiving them. This gives you an additional 3 days to organize return of the goods to us. Altimus Ltd. accepts no responsibility for loss during transit. Customers will be responsible for shipping costs incurred when returning goods.

You can send the items to our returns address at:

Altimus Online
Unit 6-7
Saint Marys Butt
Broad Street Mall
Reading
RG1 2LN

(We recommend that you use recorded delivery to guarantee arrival)

If goods are received within the allotted time, we will be happy to give you a refund.

Please note that refunds will not be given to customers if items are returned after the allotted time.

Perishables, consumables and 'personal protection equipment' are not included in this guarantee.

This does not affect your statutory rights.

Cancellations

Once an order is taken, it can be cancelled by the customer and a refund given while the order is in the pending and processing phase. Once the order has been shipped, the order can not be cancelled and the customer will have to return the items to Altimus in order to receive a refund. (For details, see section on returns and refunds)

Altimus Ltd reserve the right to cancel any transaction without warning. A full refund will be given for cancelled transactions. Prices on Altimus Online are subject to change without warning.

Shipping

Delivery of items can take up to 28 days.

Shipping to addresses inside the UK is charged at £7.50. This is non refundable

After Sales Care and Repair Services

If any product purchased from our stores is faulty, we will be happy to send it for evaluation to our returns department who will determine if an exchange, repair or credit note is to be given. If no manufacturing fault is found, The item will be returned to the shop for collection.

If you have any queries or if you would like to make a complaint, please email us at Altimus Online