Here at Altimus, we are dedicated to customer satisfaction. Please read our terms and conditions laid out below to guarantee you enjoy your online experience with us at Altimus

Privacy Policy

This is the web site of Altimus Online.

Our postal address is
6-7 St Marys Butt
Reading
Berks
RG1 2LN

We can be reached via e-mail at info@altimusonline.co.uk
or you can reach us by telephone at 0118 958 22 11

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is:

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record past activity at a site in order to provide better service when visitors return to our site .

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we provide site visitors with access to financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them , a description of information that we maintain about them.

Consumers can access this information by write to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, communications that the consumer/visitor has directed to the site.

Consumers can have this information corrected by calling us at the above telephone number.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Returns and Refunds

For the high street shops

We offer a 10 day money back guarantee to all our customers. If you return the items purchased to one of our stores within 10 days of purchase with a receipt and the items are returned in an unused and saleable condition, we will be happy to give you a refund.

Please note that products returned after 10 days, or products that are purchased at a discount price, can only be exchanged for a credit voucher that can be used in any of our stores (excluding the online shop).

Perishables, consumables and 'personal protection equipment' are not included in this guarantee.

Cheques can not be refunded.

This does not affect your statutory rights.

For the Online shop

We offer a 10 day money back guarantee for all online purchases from the day the goods are signed for by the customer. If you are unhappy with your goods, please send them back to us in an unused and saleable condition. They must arrive back to us within 13 days of you receiving them. This gives you an additional 3 days to organize return of the goods to us. Altimus Ltd. accepts no responsibility for loss during transit. Customers will be responsible for shipping costs incurred when returning goods.

Please note that Products purchased during sale can be exchanged based on the stock Availability. Refunds are not given for sale items

You can send the items to our returns address at:

Altimus Online
Unit 6-7
Saint Marys Butt
Broad Street Mall
Reading
RG1 2LN

(We recommend that you use recorded delivery to guarantee arrival)

If goods are received within the allotted time, we will be happy to give you a refund.

Please note that refunds will not be given to customers if items are returned after the allotted time.

Perishables, consumables and 'personal protection equipment' are not included in this guarantee.

This does not affect your statutory rights.

Cancellations

Once an order is taken, it can be cancelled by the customer and a refund given while the order is in the pending and processing phase. Once the order has been shipped, the order can not be cancelled and the customer will have to return the items to Altimus in order to receive a refund. (For details, see section on returns and refunds)

Altimus Ltd reserve the right to cancel any transaction without warning. A full refund will be given for cancelled transactions. Prices on Altimus Online are subject to change without warning.

Shipping

Delivery of items can take up to 28 days.

Shipping to addresses inside the UK is charged at £7.50. This is non refundable

International Shipping charges are calculated based on the products weight ordered. To get the shipping charges please e-mail info@altimusonline.co.uk or call us at 00441180582211. There is no Free international Shipping for this website.

After Sales Care and Repair Services

If any product purchased from our stores is faulty, we will be happy to send it for evaluation to our returns department who will determine if an exchange, repair or credit note is to be given. If no manufacturing fault is found, The item will be returned to the shop for collection.

If you have any queries or if you would like to make a complaint, please email us at Altimus Online